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Return / Delivery policy and orders via the website
Your order will be processed within 48 hours (2 working days) and after the receipt of payment confirmation. Depending on the destination and the availability of products, delivery time may vary from 2 to 5 business days.
If you have provided a valid e-mail address with your order, a tracking number of your order will be sent to you, so that you can track your package via the website of UPS.
In the event that you received a product in poor condition (with supporting evidence required), Bio-K Plus International Inc. will replace and send the same product and without any additional costs.
If you have any questions with regard to the shipment, return policy or if you have received a product in poor condition, do not hesitate to communicate by telephone between 9am to 5pm (EST) from Monday to Friday at 1-800-593-2465 or by e-mail at email@example.com.