Shopping FAQ

Below are the answers to frequently asked questions about shopping on





For all questions regarding returns, please visit our shipping policy page



How do I shop online?
For information on how to purchase Bio-K+ products from our online store, please visit our Shopping on page

What happens when I place an order online?
Your purchase is completed by confirming the items in your online order and the total amount to be charged to your credit card. In order to validate your credit card we authorize the amount at the time you place the order.

Can I order by phone?
Sure! We'd be happy to take your order by phone. call us toll free at 1-800-593-BIOK (1-800-593 2465), weekdays from 9:00 AM to 5:00 PM EST, At other times, please leave a message with your name, phone number and time of day when you can be reached.

Is my information secure using this site?
Yes, we use the latest technology to ensure your information is secure. To get more information, visit our security and privacy policy page.

Do you I need to sign in to order a product?
No, you do not need to sign in to order products from the store. Many of our customers appreciate the added conveniences opening an account can provide.

What are the benefits if I sign in?
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Where do you ship?
We ship throughout the continental United States and to Canada.

How long will it take to get my order?
Depending on the destination and the products availability, shipping time may vary from 2 to 10 business days. Please click here for information on shipping.

How do I contact you?
Please visit our contact page to see the best ways to get in touch with a Bio-K+ customer service representative.

What forms of payment do you accept?
We accept payment by Visa and MasterCard.

I do not see my question.
Please feel free to contact us with your question.