Security and Privacy
Policy for the usa

Bio-K Plus International, Inc. (“Bio-K Plus International”) respects the privacy of our customers. That is why we treat any personal information, such as your name, address, email address or phone number ("Personal Information") with care. This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Bio-K Plus International web site (the "Site") the user agrees, without limitation or qualification, to be bound by this Privacy Statement.

Express consent

When using the Bio-K Plus International Web Site, you agree to have read and accepted the present Security and Privacy Policy, and you understand that Bio-K Plus International may collect, use and communicate your Personal Information under the terms and conditions stated below. When you provide Personal Information through the Site, you are consenting to the manner in which Bio-K Plus International will collect, use, disclose and otherwise manage your Personal Information, as set out below. The Site is not intended to attract users under the age of eighteen (18). We do not collect Personal Information from any person we know to be under the age of eighteen (18). If you are under eighteen (18), we ask that you not send us any personal information. The Site is intended for users from Canada and the United States. Users from the European Union are advised not to disclose personal information to Bio-K Plus International. Information sent to us will be housed on servers located in Canada. Do not send us information unless you consent to the application of Canadian law, and to the use and disclosure of your information consistent with this Privacy Statement.

Security

Bio-K Plus International has high level security measures in place to protect you against loss or the unauthorized use of customer information held by Bio-K Plus International. "Secure Socket Layers" (SSL) information-transmission technology is used on Bio-K Plus International's servers to secure your transactions. When ordering, this secured mode is activated and all information transmitted to Bio-K Plus International's server is encoded to protect its integrity and confidentiality during transfer. Bio-K Plus International ensures that its state-of-the-art hardware is always up to date in order to allow secured transactions on the Site at any time. Bio-K Plus International will maintain and update its security measures set forth in this statement depending on the inherent risks associated with such transactions, and will use reasonable efforts to ensure your personal information is used in compliance with the present policy. Bio-K Plus International will take the appropriate steps to prevent unauthorized disclosure, illegal use, loss, destruction, or deterioration of your personal information. Bio-K Plus International cannot be held responsible in the event that your personal information is improperly disclosed, used illegally, lost, destroyed, deteriorated or otherwise affected.

Personal Information collected

Bio-K Plus International may collect personal information, including but not limited to, your name, address, e-mail address, and credit card number, when necessary. Such information may be collected when you: purchase, order, return, exchange, or request certain information about, our products and services; contact a customer service representative; visit or register with our Site; enter into a contest or sweepstakes or respond to one of our surveys; or provide us with comments or suggestions. Whenever possible, Bio-K Plus International will provide the means to verify that the confidential Personal Information in our possession is accurate and up-to-date. This information will be used for the following purposes:

  • Facilitating the sales and delivery of our products and services;
  • Answering questions regarding our products and services;
  • Providing customer service assistance;
  • Managing promotions or contests;
  • Transmitting commercial solicitation of our products and services;
  • Any other use authorized by law.
  • Third party vendors, including Google, show your ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website.
  • Users may opt out of Google's use of cookies by visiting http://www.google.com/privacy_ads.html.

Only those persons who need to access your personal information in the course of their duties for the purposes listed above will have access to your personal information. Bio-K Plus International also uses personal information to continually assess and improve the products and services we offer. To serve you better, we may combine the personal information that you give us with publicly available information and information we receive from, or cross-reference, with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. In general, you can visit our Site without telling us who you are or without providing us any information. However, we normally collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.

Sale or reorganization

In the event that Bio-K Plus International, or some of our assets, are sold or transferred or used as security, your personal information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in legal proceedings

If Bio-K Plus International is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, we may, without your consent, provide such information consistent with applicable legal standards and procedures. In matters involving claims of personal or public safety, Bio-K Plus International may provide your personal information to appropriate authorities without your consent or court process. Bio-K Plus International also will provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Bio-K Plus International, or otherwise as required by law. We may also disclose personal information to assist in debt collection where you owe a debt to us.

Commercial Solicitation

Information about our products, promotions and contest will be sent only to customers who agreed to be part of our mailing list or newsletter. At any time, you can decide to withdraw your name from the mailing list, or our newsletter, by contacting us via the process set forth in the section below (“Contact us”).

Information sharing disclosure requests

If you are a resident of California you have the right to request one “Notice of Information-Sharing Disclosure” per year. Such disclosure will identify the third parties with whom Bio-K Plus International has shared the personal information we have collected from you. You may request such notice by contacting us via the process set forth in the section below (“Contact us”). We will respond to your request for a Notice of Information-Sharing Disclosure within thirty (30) days.

"Cookies"

Bio-K Plus International uses cookies mainly in order to personalize visits to its Website and to determine traffic on the Website and its web pages. Cookies are small pieces of information that are stored in the user's computer's hard drive. Cookies are harmless in that they cannot extract information from your hard disk. It is always possible to no longer be subject to cookies by modifying the computer's configuration. You may refer to your browser's help index to block all cookies.

Communication of collected information

Bio-K Plus International provides your personal information to third parties strictly in accordance with what is required by applicable law. We share your personal information with third parties in order to validate the payment for purchases from our Site, and for the other purposes set forth herein. Bio-K Plus International would like to mention that its advertisers and partners do not, at any time, have access to confidential customer information. In addition, Bio-K Plus International does not sell its lists of customers. Bio-K Plus International will disclose your personal information to the appropriate authorities as required by law if we are asked to do so. This Privacy Statement only applies to our Site. Our Site may include links to the web sites of our business partners, vendors and advertisers that are outside of our control. Please be aware that these web sites may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Statement. Remember to consult that Site's own privacy policy, as once you are outside any of our Site, any information you submit is no longer in our control.

Contact us

Your Personal Information will be kept at our Head Office located at 495 Armand-Frappier Blvd in Laval, Québec Canada H7V 4B3. At any time, you may request access to your Personal Information held by Bio-K Plus International, and you may request that we correct any information which is not recorded correctly. You can also contact us if you have any concerns or complaints regarding your Personal Information. Please contact our personal information representative, who would be pleased to answer your questions, via the following means:

By phone:
1-800-593-2465 between 9am and 5pm Eastern Standard Time

By mail:
Bio-K Plus - Personal Information
495 Armand-Frappier Bvld
Laval, QC H7V 4B3
CANADA